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Delivery policy

Time02:32 Date20-01-2017 Hits9 Views

Below is the delivery policy at MUDARU, which is part of TNB Vietnam's regulations on e-commerce activities, fully meets the relevant laws and regulations and complies with Decree 52/ 2013/ND-CP issued by the Government of the Socialist Republic of Vietnam.

DELIVERY AND TRANSPORT PROCESS

TNB makes deliveries to customers. After receiving the order from the buyer and verifying the purchase information over the phone, TNB will proceed to deliver the goods at the request of customers.

SCOPE OF APPLICATION

TNB has delivered goods to 63 provinces and cities nationwide. At any time, customers can look up, check the route or status of orders ordered through the tools of our partners.

Areas subject to C.O.D (C on Delivery) include:

- Can Tho City: Ninh Kieu, Binh Thuy, Cai Rang, O Mon, Thot Not, Phong Dien, Co Do, Thoi Lai and Vinh Thanh

- Major cities: Hanoi City (Red River Delta), Ho Chi Minh City (Southeast), Danang City (South Central).

- Mekong Delta region: An Giang (Chau Doc, Long Xuyen), Bac Lieu, Ben Tre, Ca Mau, Dong Thap (Cao Lanh), Hau Giang (Nga Bay, Vi Thanh), Kien Giang (Ha Tien , Phu Quoc, Rach Gia), Long An (Tan An), Soc Trang, Tien Giang (My Tho), Tra Vinh and Vinh Long.

- Southeast region and Central Highlands: Ba Ria (Vung Tau), Binh Duong (Thu Dau Mot), Binh Phuoc (Dong Xoai), Dong Nai (Bien Hoa), Tay Ninh, Dak Lak (Buon Ma Thuot), Dak Nong (Gia Nghia), Gia Lai (Pleiku), Kon Tum and Lam Dong (Da Lat).

- The South Central Coast region: Quang Nam (Tam Ky), Quang Ngai, Binh Dinh (Quy Nhon), Phu Yen (Tuy Hoa), Khanh Hoa (Nha Trang), Ninh Thuan (Phan Rang, Thap Cham), Binh Thuan (Phan Thiet).

- North Central region: Thanh Hoa, Nghe An (Vinh City), Ha Tinh, Quang Binh, Quang Tri, Thua Thien - Hue.

- The Red River Delta region: Thai Binh, Nam Dinh, Ninh Binh, Ha Nam, Vinh Phuc, Bac Ninh, Hung Yen, Hai Duong and Hai Phong.

- The Northeast: Ha Giang, Cao Bang, Bac Kan, Lang Son, Tuyen Quang, Thai Nguyen, Phu Tho, Bac Giang and Quang Ninh.

- The Northwest region: Lao Cai, Lai Chau, Dien Bien, Son La, Hoa Binh and Yen Bai.

DELIVERY TIME

Customers will receive goods within seven (07) days after completing their orders. Storage and delivery time is fast or slow depending on the delivery unit.

DELIVERY CHARGES

TNB offers free delivery within 20km-50km from stores or agents of TNB Vietnam CORP nationwide. Other cases, depending on specific the case, may incur additional charges.